Continues to take debit order and makes no refund after upgrade has been cancelled

<p>Good day</p> <p>This matter has not yet been resolved. After various additional visits to Vodacom shop in Menlyn mall, the customer service shop in Menlyn mall, multiple phone calls to the accounts department, multiple assurances from the accounts department that the upgrade has indeed been cancelled and promises that my monies will be refunded.....</p> <p>Where are we at? You still send me invoices. I have still not received my refund...</p> <p>Problem: empty promises and Vodacom acts can simply be viewed as blatant disregard of consumer protection principles. How can you take my money if you have not been able to provide me with services? I have returned your wifi device and all in its original packaging after you failed to connect the services. I refer to my first complaint on hellopeter on 19 Dec 2016. This is unacceptable..</p> <p>And if I cancel your unauthorised debit order at my bank (something you SHOULD have done already) I risk your *********** staff having me blacklisted...</p> <p>So please assist me to resolve this matter. </p> <p>***-8<br />Nr: 82- ********** </p>