RM
Rene M

1 reviews | Active since Oct 2012

15 May 2025, 14:00

***** continues on my account

I am a victim of ***** at Vodacom Business LTE Durban. It is the 2nd time this year that my account has been used with my name and surname for products ordered. It was not me. I am in Gauteng this is in Durban. On 3 February 2025 I had to go to the police station with a dispute on my company letter head, do 3 sample signatures in front of the police commissioner, got my ID and all documents certified. Took a lot of my time. It has been sent to : ******** several times to ensure they get it. According to Vodacom the problem was another company in Empangeni who is guilty but it is now sorted out I wont have ***** on my account again. February 2025. On the 12 May 2025 new items was ordered on my name and surname again. The Vodacom ***** department expect me to do the whole police thing again wasting my time to proof it was not me. This time I am NOT interested in Vodacom's stories and excuses. They allow ***** to continue on my account and I need to proof my innocents'. Unacceptable from such a big company.

0
Replies (2)
Vodacom
Vodacom's reply15 May 2025, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team 
RM
Rene M's update15 May 2025, 14:55
Reviewer Update
Fergie from Hellopeter side. Called me at 14h39.
I need to repeat the police station story again.
I refused done it once.
The ***** continues from Vodacom side.
They need to resolve it NOT me!