Continues debits despite a contract being cancelled 6months ago !

Item: Vodacom
Rating: 1
Author: Clyde B

I cancelled my fiber account over 6 months ago and I am still being debited, I have argued this before and I was told it was resolved, today I wake up to ANOTHER debit from this ******* provider !!!!! And so convenient there service and accounts lines are disengaged .

I am NEVER taking up any product with vodacom !!!!!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Jan 2021, 07:11

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply28 Jan 2021, 07:11

Official

Clyde B's updateReviewer Update

01 Mar 2021, 15:37

Hi

This was not resolved !!!!!! What I got is a phone call where nothing happened and a email with zero details and a ****py excuse, and AGAIN this month I have been debited !

I am requesting a letter of dead lock and escalating this with Ombudsman !

Clyde B's update01 Mar 2021, 15:37

Reviewer Update