GM
Grant M
1 reviews | Active since Mar 2009
06 Sept 2023, 07:27
***** Continues
And so the *****ing continues, just had a new debit order added to my account for R42 says vodasure. I have no dealings with or ever will with Vodacom as it seems you are ***** artists. Took forever to get the last ***** on my account sorted out now I see vodacom up to the same tricks. Did you honestly think I would not notice such a small amount. You people should be ashamed of this *****ulent behavior. How and why your company has my banking details is a mystery. Going to find out about POPIA act and how my information was obtained. Going to report this to the Information Regulator as this is a contravention of the act.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Sept 2023, 08:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Sept 2023, 08:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Sept 2023, 07:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback from Vodacom Insurance: There is no device insurance on the line provided. Vodacom Insurance has been in contact with you and advised. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Sept 2023, 07:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback from Vodacom Insurance: There is no device insurance on the line provided. Vodacom Insurance has been in contact with you and advised. Regards Consumer Website Team
Best regards,
GM
Grant M's updateReviewer Update
08 Sept 2023, 11:18Was indeed contacted by a consultant and a representative from Vodasure phoned and was asked to phone back at 12. No contact was made after 12 so I suppose that's the way they operate. Commit ***** and then don't respond.
GM
Grant M's update08 Sept 2023, 11:18
Reviewer Update
Was indeed contacted by a consultant and a representative from Vodasure phoned and was asked to phone back at 12. No contact was made after 12 so I suppose that's the way they operate. Commit ***** and then don't respond.