Continued very bad service with no effort on Vodacom's side to resolve

Continued bad experience!! I logged a call more than a week ago for Vodacom to collect the incorrect handset delivered last week Wednesday. Now, more than a week later (and after three phone calls and an e-mail send), the phone has still not been collected!!! Really don't know what more to do to get service from Vodacom. No effort from Vodacom to assist or try and expedite and resolve this matter. Only response I get every time is that that is their process and policy - really not interested in doing anything more to resolve the issue. Will really not recommend then to anyone - really not interested in the customer or basic service.