1 reviews | Active since Mar 2017
Continued unknown charges to account
<p>Upon receiving my Vodacom invoice for June 2017 I wrote as follows:-</p> <p> </p> <p>Stop this bus ! ! ! ! ! !</p> <p> </p> <p>I have a 2Gig data subscription for my tablet and for which monthly charge, normally, is R117.99(R103.50 + VAT). Seldom do I need more than the alloted data - the only exception was late last year when my Telkom Wi-Fi was done for some time. Have just received my invoice (HD-3WHOJ) for June 2017 - dated 1 June and payable on 30 June 2017. Under the heading "Calls - Data Services" there is charges for "Content Services" for an amount of R648.98 (VAT excluded). Can somebody please explain this to me - to get an answer from a call centre representative is an absolute waste of time and a cause of utter frustration.</p> <p> </p> <p>I then received the following SMS's - all on 15 June (after the above-mentioned query) :-</p> <p>(1) From ********** - Your subscription to Sight X Glamour has now been terminated;</p> <p>(2) From ********** - Your subscription to Incredivideos has now been cancelled;</p> <p>(3) From ********** - Your subscri[ption to Apply Downloads has now been terminated.</p> <p> </p> <p>There was also correspondence to the effect that a request for reversal of the charges has been made.</p> <p> </p> <p>I then received the following notice on the Hellopter website :-</p> <p> </p> <p>Good day,</p> <p>As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.</p> <p>You may review your rating on the Hellopeter website.</p> <p>Regards,<br /> R. Maart</p> <p> </p> <p>Upon receiving my invoice for July 2017 today I discovered that, once again, I have been charged an additional R385.88 (excluding VAT) on my ********** vodacom account.</p> <p> </p> <p>What is this for - all attempts to find out what I am being charged for has thusfar failed.</p> <p> </p> <p>More importantly - in contacting Vodacom for anything they go to great lenghts to ensure that they are indeed talking to the account holder (ID Number, address, bank details, debit order date etc.) - so the question remains - how can anything be added to my account without my consent. This was never obtained prior to adding anything to this account - appreciate you urgently arrange for the reversal of all additional charges to this account over the last two months.</p> <p>Is the only alternative to cancel this account??????????????????????????????????????</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
