JB
Jan B

1 reviews | Active since Mar 2017

11 Jul 2017, 10:15

Continued unknown charges to account

<p>Upon receiving my Vodacom invoice for June 2017 I wrote as follows:-</p> <p> </p> <p>Stop this bus ! ! ! ! ! !</p> <p> </p> <p>I have a 2Gig data subscription for my tablet and for which monthly charge, normally, is R117.99(R103.50 + VAT). Seldom do I need more than the alloted data - the only exception was late last year when my Telkom Wi-Fi was done for some time. Have just received my invoice (HD-3WHOJ) for June 2017 - dated 1 June and payable on 30 June 2017. Under the heading "Calls - Data Services" there is charges for "Content Services" for an amount of R648.98 (VAT excluded). Can somebody please explain this to me - to get an answer from a call centre representative is an absolute waste of time and a cause of utter frustration.</p> <p> </p> <p>I then received the following SMS's - all on 15 June (after the above-mentioned query) :-</p> <p>(1) From ********** - Your subscription to Sight X Glamour has now been terminated;</p> <p>(2) From ********** - Your subscription to Incredivideos has now been cancelled;</p> <p>(3) From ********** - Your subscri[ption to Apply Downloads has now been terminated.</p> <p> </p> <p>There was also correspondence to the effect that a request for reversal of the charges has been made.</p> <p> </p> <p>I then received the following notice on the Hellopter website :-</p> <p> </p> <p>Good day,</p> <p>As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.</p> <p>You may review your rating on the Hellopeter website.</p> <p>Regards,<br /> R. Maart</p> <p> </p> <p>Upon receiving my invoice for July 2017 today I discovered that, once again, I have been charged an additional R385.88 (excluding VAT) on my ********** vodacom account.</p> <p> </p> <p>What is this for - all attempts to find out what I am being charged for has thusfar failed.</p> <p> </p> <p>More importantly - in contacting Vodacom for anything they go to great lenghts to ensure that they are indeed talking to the account holder (ID Number, address, bank details, debit order date etc.) - so the question remains - how can anything be added to my account without my consent. This was never obtained prior to adding anything to this account - appreciate you urgently arrange for the reversal of all additional charges to this account over the last two months.</p> <p>Is the only alternative to cancel this account??????????????????????????????????????</p>

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Replies (2)
Vodacom
Vodacom's reply11 Jul 2017, 11:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Jul 2017, 08:31
Official

Good day,

Please contact *** for further assistance with your WASP dispute.

Regards,
RM