CONTINUED SHOCKING SERVICE FROM VODACOM!!!!!!

So following on from my previous complaint against Vodacom I eventually managed to get my business account sorted out even though because of their lack of efficiency I lost out on the deal that I wanted.

The cancellation of my upgrade HOWEVER is still ongoing and now after sending email after email and this time including the CEO in on the email I get the reply that I have copied and posted. Regardless of the fact that I get told by Sheryl that I will personally get a phone call from her within 24 hours........ NO PHONE CALL!!!!

I then get a phone call from VUYO only for him to say that the phone that was returned on the 21 December has still not been booked back into stock in the warehouse. So all of this time the phone has been sitting in the phone has been sitting there, my upgrade NOT CANCELLED and I am being billed for this. I have repeatedly phoned, emailed etc and then yesterday get an sms to say that the phone has now been received, this after it being received on the 21 December!!!!!!!

BUT, still no phone call, still no credit note given and still NO CONFIRMATION that the upgrade has been cancelled!!!!

VODACOM YOU ARE SHOCKING TO SAY THE LEAST! What is wrong with this picture!!!!

Dear Tammy de Oliveira

Thank you for sending your correspondence through to the CEO Office. Your service request number is: EC-168G-28ARF2

Your request is being attended to by Sheryl Moodley who will be in contact with you within 24 working hours.

Feedback will be provided regularly, ensuring that you receive progress updates on the resolution of your request.

In the event that you would like to follow-up on your request, please reply to this e-mail with the service request number in the subject line.

Kind regards, Sheryl Moodley Executive Client Liaison Office Address: Vodacom Commercial Park, 2nd Floor 082 Vodacom Boulevard, Midrand 1685 www.vodacom.co.za Best Network for Smartphones