kB
kobus B

1 reviews | Active since Mar 2015

02 Aug 2016, 13:44

Continued poor signal and service delivery from Vodacom

<p>It is unfortunate that I yet again need to comment on the poor service and signal delivery from Vodacom. Refer query ref. 1- ********** 7796.</p> <p>I have been communicating with the call centre and have various correspondence and commitments on file where the issue would be escalated to their technical team to resolve. Two weeks have progressed since the issue was raised and no communication to resolve have been received. They might have tried to call but due to the poor signal could not reach me? no voicemail or even an email have been received, blatantly ignoring my noted issues as their customer.</p> <p>The Vodacom signal remains exceptionally poor in our region after I had taken out new contracts based on their coverage map and promised signal delivery. Dropped calls and not being able to make calls at all, remains the service received, which is not in line with their promised coverage in our area.</p> <p>Make sure to look into other operators and do not take the Vodacom promise to heart.</p> <p>Maybe this post would move Vodacom management to action the issue? It might however be another promise that they will not deliver on?</p>

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Replies (1)
Vodacom
Vodacom's reply03 Aug 2016, 04:16
Official

Thank you for making contact with us,

This response serves as confirmation that your query has been received.

Please be assured that we have tasked our team to investigate and provide feedback.

Regards