Continued poor service by Vodacom Business

I raised the issue with Vodacom in a review back in December 2019 on Hello Peter. This was after I was already trying to get the issue resolved since October 2019. After initial feedback from Vodacom regarding my Hello Peter review they promised action yet nothing changed and the issue I have with my Business LTE internet is still not addressed. It is now more than 4-months without any feedback or progress, nor am I any closer to a solution. I pay my bill on time every month yet the service is not delivered by Vodacom! My total account with Vodacom is well in access of R180,000 of the past 5 years yet I am treated with no respect, I have to fight for basic service and feedback as well as a service that is not deliver. Is this become the norm in South Africa and the level of service Vodacom offer their clients or it this as a result of their employees not caring about the customer? We use the specific Vodacom Business line for access to the internet in order to do business. However, this service cause more harm to our business then adding value! Cleary Vodacom have a very clever way of dealing with post on Hello Peter - giving the impression to the public that my case is an isolated case. They are quick to admit that they are sorry and that they will address the matter urgently. Yet nothing is done and the initial contact Vodacom made with me resulted into no action and eventually Vodacom just stop contacting me. Is it acceptable according to the consumer protection act to bill a customer for a service that they don't delivering? I really feel that the contract I signed (when taking out a 24month contract) is just there to protect Vodacom and not the customer! I surely feel this way and some many people I know also share my experience! Vodacom make it almost impossible to raise a matter yet one needs keep on paying monthly. They use very clever tactics where you are forced to talk to different Vodacom representatives all the time with no continuity. This then result in not reaching a conclusion or solution to the matter raised. The only winner here is Vodacom!