Continued non-existent customer service

<p>My last complaint to Vodacom was tended to only after about 10 days of initially asking for assistance, and only after numerous emails and two reviews on this website. In 'tending' to that query, the so-called customer care agent failed to inform me of the additional charges that will be incurred on my monthly bill. I also appear to have been charged twice - at different amounts - for the same service that was added to my contract. This is unacceptable!!</p>