Continued Network Failure, Incorrect Ticket Closure & Formal Request to Terminate Business Contracts

To Vodacom Management,

Once again, Vodacom has closed out network fault tickets without the problem being resolved and without any communication or contact with me whatsoever.

Ticket references EC-21 / SN-21RSSD have been marked as “complete,” yet the network issues in the greater Ballito area remain unchanged and unresolved. I can confidently confirm that the service is still unstable, unreliable, and well below an acceptable standard for business operations.

At no point was I contacted by a technician, network team member, or customer care representative to confirm a resolution, investigate further, or perform any on-site checks. Closing tickets without customer engagement or verified resolution is both misleading and unacceptable.

This is not an isolated incident, but rather an ongoing pattern of poor service delivery, inaccurate reporting, and lack of accountability from Vodacom and its representatives.

As a business owner operating in the greater Ballito area, I rely on stable and reliable connectivity. Vodacom has repeatedly failed to provide the agreed level of service, which places my business at a direct operational disadvantage. This constitutes material non-performance in terms of the agreement between my business and Vodacom.

Accordingly, I now formally request written confirmation that all of my business contracts with Vodacom will be cancelled and terminated without penalty due to your inability to deliver the contracted services and repeated misrepresentation that the faults have been resolved.

I would appreciate a written response within 5 working days confirming release from contract and next steps.

Sincerely, George Partridge