tR
tracey R
1 reviews | Active since Aug 2016
11 Aug 2021, 11:15
Continued ********** service
I seem to be writing bad reviews for a company that is on hiatus cos I've never been so ignored by a service provider who willingly take my payments and can very soon suspend your internet if you don't pay. They cannot extend the same courtesy. Zero customer service is what vodacom gives. I would attach all the screenshots of calls and emails if it allows. Pathetic service provider . Yesterday I was told to give them 10 minutes to find my account and they'll call back. Its a day later. NO CALL
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Replies (2)
Vodacom's replyOfficial
11 Aug 2021, 11:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Aug 2021, 11:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Aug 2021, 10:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, the feedback provided is that no irregularities are being found on the line.
Please send us a speed test using one of the below links closest to you.
You will need to select one of the links below and send the screenshot via email at *** Please be advised that your speed test has to be done from a computer that is directly connected to the router via lan cable.
After sending the email, you will receive a reference number. Please keep this in a safe place. Gautengiperfmtb.vodasecure.co.za/KwaZulu-Nataliperfdmo.vodasecure.co.za/Mpumalangaiperfmtb.vodasecure.co.za/Free Stateiperfmtb.vodasecure.co.za/Western Capeiperfcfo.vodasecure.co.za/Eastern Capeiperfcfo.vodasecure.co.za/Northern Capeiperfcfo.vodasecure.co.za/Limpopoiperfprs.vodasecure.co.za/North Westiperfprs.vodasecure.co.za/? Test`s done via Wifi will not provide conclusive results as there are other factors influencing Wifi connectivity/speed. Once we receive this, we will be able to assist accordingly. We also need the details below. - MAC Address - Serial Number The MAC Address and Serial Number can be found at the back of the router.
Regards Consumer Website Team
Please send us a speed test using one of the below links closest to you.
You will need to select one of the links below and send the screenshot via email at *** Please be advised that your speed test has to be done from a computer that is directly connected to the router via lan cable.
After sending the email, you will receive a reference number. Please keep this in a safe place. Gautengiperfmtb.vodasecure.co.za/KwaZulu-Nataliperfdmo.vodasecure.co.za/Mpumalangaiperfmtb.vodasecure.co.za/Free Stateiperfmtb.vodasecure.co.za/Western Capeiperfcfo.vodasecure.co.za/Eastern Capeiperfcfo.vodasecure.co.za/Northern Capeiperfcfo.vodasecure.co.za/Limpopoiperfprs.vodasecure.co.za/North Westiperfprs.vodasecure.co.za/? Test`s done via Wifi will not provide conclusive results as there are other factors influencing Wifi connectivity/speed. Once we receive this, we will be able to assist accordingly. We also need the details below. - MAC Address - Serial Number The MAC Address and Serial Number can be found at the back of the router.
Regards Consumer Website Team
Best regards,
Vodacom's reply13 Aug 2021, 10:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, the feedback provided is that no irregularities are being found on the line.
Please send us a speed test using one of the below links closest to you.
You will need to select one of the links below and send the screenshot via email at *** Please be advised that your speed test has to be done from a computer that is directly connected to the router via lan cable.
After sending the email, you will receive a reference number. Please keep this in a safe place. Gautengiperfmtb.vodasecure.co.za/KwaZulu-Nataliperfdmo.vodasecure.co.za/Mpumalangaiperfmtb.vodasecure.co.za/Free Stateiperfmtb.vodasecure.co.za/Western Capeiperfcfo.vodasecure.co.za/Eastern Capeiperfcfo.vodasecure.co.za/Northern Capeiperfcfo.vodasecure.co.za/Limpopoiperfprs.vodasecure.co.za/North Westiperfprs.vodasecure.co.za/? Test`s done via Wifi will not provide conclusive results as there are other factors influencing Wifi connectivity/speed. Once we receive this, we will be able to assist accordingly. We also need the details below. - MAC Address - Serial Number The MAC Address and Serial Number can be found at the back of the router.
Regards Consumer Website Team
Please send us a speed test using one of the below links closest to you.
You will need to select one of the links below and send the screenshot via email at *** Please be advised that your speed test has to be done from a computer that is directly connected to the router via lan cable.
After sending the email, you will receive a reference number. Please keep this in a safe place. Gautengiperfmtb.vodasecure.co.za/KwaZulu-Nataliperfdmo.vodasecure.co.za/Mpumalangaiperfmtb.vodasecure.co.za/Free Stateiperfmtb.vodasecure.co.za/Western Capeiperfcfo.vodasecure.co.za/Eastern Capeiperfcfo.vodasecure.co.za/Northern Capeiperfcfo.vodasecure.co.za/Limpopoiperfprs.vodasecure.co.za/North Westiperfprs.vodasecure.co.za/? Test`s done via Wifi will not provide conclusive results as there are other factors influencing Wifi connectivity/speed. Once we receive this, we will be able to assist accordingly. We also need the details below. - MAC Address - Serial Number The MAC Address and Serial Number can be found at the back of the router.
Regards Consumer Website Team
Best regards,