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1 reviews | Active since Dec 2016

09 Feb 2024, 08:38

Continued Frustration with Vodacom Fibre Service - Follow-Up

Thank you for reaching out to me regarding my recent review. While I appreciate the effort, I must express my disappointment with the continued lack of resolution to my ongoing issues with Vodacom Fibre.

Since posting my review, I have indeed been contacted twice, which is a step in the right direction. However, it is disheartening to note that despite numerous attempts to address my concerns, the problems persist. From August 2023 to February 2024, I have endured a frustrating experience, during which I have not received the service I originally requested.

My patience has reached its limit, and I am left with no choice but to explore other service providers. It pains me to say this, but my experience with Vodacom has been nothing short of disappointing.

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2024, 10:06
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team