Continued Frustration with Vodacom Fibre Service

I am writing to express my ongoing frustration and disappointment with the service I have received from Vodacom Fibre, an issue that has persisted since August 2023. Despite your commitment to improvements in your organization, the situation has not improved, and my experience has only worsened.

In response to your points on my review in October 2023:

Activation and Follow-Up: Despite assurances that Stephan would follow up on the activation of my service, no action has been taken. Furthermore, my request to have the service activated under the R399 promo has been ignored, and the person who referred Stephan has not followed through.

Additional Router: The provision of an extra router has led to an unnecessary Vumatel relocation issue, as I am stuck with an extra router. It wouldn't be a problem to incur costs. This is not part of the problem.

Router Delivery Issues: The router delivered did not come with a plug, and an incorrect DSL cable was provided. This is not a matter of a simple replacement but a fundamental failure in delivering a complete and functional product.

Inconsistent Information: I have made three calls this month, and each consultant provided different and conflicting information. This lack of consistency is unacceptable and adds to the frustration of an already prolonged issue.

The most recent suggestion to complete a sales order for the same third router is baffling. Why should I continue to receive the same router repeatedly? This is a clear indication of a systemic issue within Vodacom Fibre that needs urgent attention.

I have received a notification that this service request is closed "FTTH Technical Support, Customer ONT down"

I cannot emphasize enough how exasperated I am with the lack of resolution for a problem that has persisted for six months or more. It is disheartening to see a company of Vodacom's stature struggling with such basic service issues. I urge you to escalate this matter to the relevant authorities within your organization to ensure a prompt and satisfactory resolution.

I appreciate your attention to this matter and hope to see tangible improvements in the service provided.