Continued Dishonesty and Poor Customer Service

The poor customer service continues from Vodacom. They had assured me that they would rectify their error by loading the 30 Gig (instead of 30 MB) after 30 Gigs of my data went missing initially during my monthly capped Wi-Fi cycle.

I had intentionally not used my Wi-Fi since start of this month until today's date, in order to monitor whether my data would go missing again, like it did the previous month/s. When I had checked the data balances today, I find that Vodacom had only loaded 20 Gig, instead of the 30 Gig that they had assured me they had loaded, in order to rectify their initial mistake of loading only 30 MB. This folly has gone on long enough. I do not understand what is preventing them from being straight with me.

If they offer reassurance and/ or a service, they should learn that following through with their word is the ethical and upright path to take. Consumers are entitled to receive goods or services that are of good quality, in good working order and free of any defects, and that comply with any applicable standards set under the Standards Act, No. 29 of 1993 or any other public regulation, such as the Consumer Protection Act.

I will never use their services again in the future, and I advise anyone else to not use this network either.