CONTINUED DISAPPOINTING SERVICE DELIVERY

I am extremely dissatisfied with Vodacom’s continued failure to resolve my issue despite numerous attempts over the past 8 weeks. Here are the facts:

- Eight weeks of poor service delivery with no resolution. - I obtained the recorded call where your consultant misled me, yet no corrective action has been taken. - After publishing the call record, I received a call stating the matter was referred to another manager. Since then, nothing has changed—my contract remains active, and I am still paying monthly without any timeline for resolution. - Every time I contact your call center, I am forced to repeat my entire history, and no consultant can assist me. - I have received no email response and no clear communication channel to escalate this matter.

My request is clear:

- Cancel the contract in question immediately. - Refund the fees paid over the last two months. - The consultant who misled me should bear the premature cancellation fee, as their refusal to act wasted 22 minutes of my time and prevented resolution when I was willing. As well as a further 2 hours in combination by all other consultants I spoke to.

If this is not resolved before the end of 2025, I will:

- Publish the full call recording online for public access. - Proceed with formal legal action.

Do not call me to “re-explain” my situation. Review the history of my previous complaints and act accordingly. This level of service is unacceptable.