MR
Marie R.

1 reviews | Active since Mar 2013

10 Nov 2016, 02:33

Continued customer service incompetence

<p>I have logged a complaint with vodacom on 27 Oct and as of yet I am still waiting for this issue to be resolved. Lack of response and incompetence in providing customers with the required assistance to resolve complaints - they are happy to take your money but not willing to assist when there are queries and complaints!!! The so-called client liaison officer (Rudzani Lithole) that is supposed to assist me has been ignoring my emails and requests.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Nov 2016, 07:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team