1 reviews | Active since May 2014
Continued Billing/ Incorrect Billing After Contract Had Been Cancelled - For the second time!!!!
<p>I am extremely irrate with Vodacom. My contract came to an end in October and I called them in September telling them i DID NOT want to renew my contract. I was offered a 1 gig contract for R75 a month which i signed and was told would start deduction at the end of October. HOWEVER, even after my contract ended and I requested that it be ended, my account is being debited by R350 and not the R75 that i was promised and it has happened for the second time TODAY. I also called one of your call centre agents and they were unable to help me because "the systems were down". I want this sorted out NOW!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
