Continued billing despite cancellation

<p>Good day</p> <p> </p> <p>I had a contract with Vodacom which ended in 2016. I called in either Jan or Feb to cancel this contract. The cancellation was logged and Feb was meant to be the last debit. The debits however continued in March and April.</p> <p> </p> <p>I called again on 08 May 2017 at approximately 12 o clock and spoke to a consultant named Ntlantla in the cancellations department. He provided me with the reference number (REFERENCE ********** 36). On the phone he confirmed the logged request to cancel the contract a few months prior and noted the wrongful debits, He said he was putting through a request for refund.</p> <p> </p> <p>When I called on 22 May all of this was denied. Please find the recorded call on 08 May with Ntlantla at approximately midday and listen to the call. I have not received the refund and now its being denied. This is utterly digusting service from Vodacom. I am getting no assistance via your call centre so I hope someone will take up this matter.</p>