JB
John B

1 reviews | Active since Jul 2018

26 Jul 2018, 09:24

Continued billing after expiry and settlement.

Good day,

See Attached

The cancellation was effected I was assured telephonically and via email multiple times which was why I paid in excess of R10 000 in full and final settlement. To close accounts end June 2018. Payment done in full and final settlement.

I do not have the latitude to supply yourselves with further documentation and correspondence.

I am concerned that I have been hood-winked into making a large payment under the false pretenses that after the payment was done the contract would be settled fully and finally. Which was the agreement, telephonically and via email.

I have sent dozens of emails and have made dozens of phone calls about this.

It is ******** practice to continue billing me for a contract that has been settled.

And I am a very unhappy customer.

0
Replies (1)
Vodacom
Vodacom's reply26 Jul 2018, 09:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team