1 reviews | Active since Jul 2018
Continued billing after expiry and settlement.
Good day,
See Attached
The cancellation was effected I was assured telephonically and via email multiple times which was why I paid in excess of R10 000 in full and final settlement. To close accounts end June 2018. Payment done in full and final settlement.
I do not have the latitude to supply yourselves with further documentation and correspondence.
I am concerned that I have been hood-winked into making a large payment under the false pretenses that after the payment was done the contract would be settled fully and finally. Which was the agreement, telephonically and via email.
I have sent dozens of emails and have made dozens of phone calls about this.
It is ******** practice to continue billing me for a contract that has been settled.
And I am a very unhappy customer.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
