CC
Candy C

1 reviews | Active since Aug 2016

12 Aug 2016, 13:00

Continued bad service & problems with Vodacom

<p>Yesterday i reported tbe bad service experience I have encountered with Vodacom in regard to obtaining and ITC number to blacklist e device of mine for insurance pursposes. I spoke to a Manager by the name of Emanual who provided me with an ITC number of which i was so thrilled and excited about especially since it has been longer then a week to resolve only to now find out from my insurer that the ITC number blacklisted a blackberry 9810.</p> <p>I called Vodacom to inform them of same refuse to speak to a conualtant and asked to speaked to a supervisor or Manager -Spoke to Brenton the Customer Care Superviro who informed me yet again that they are unable to blacklist my Samsung galaxt tablet 10.1 inch as the number linked-used in the tablet is currently in and upgrade process and the system will not allow for the tablet to be blacklisted as the number assosciated with the device needs to be blacklisted as well -I am not even sure when my upgrade will be finalised as its been over 2 weeks and the device is still out of stock I have been told to speak to the upgrades Manager to adjust the date on the system of upgrade which is listed end of August I need to finalise my insurance claim by next week i need help im not prepared to spend another week of trying to address this with Vodacom.</p> <p>It's sad but it appears that after posting a complaint on Hello Peter you get a call from Vodacom after my post yesterday I got a call your courtesy offer of 1g free data Vodacom as a goodwill gesture does not come close to making up for what I have had to endure?????</p>

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Replies (2)
Vodacom
Vodacom's reply12 Aug 2016, 13:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Aug 2016, 13:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team