Continued Bad Bad Bad Customer Service from Vodacom

Relocation - i have relocated and its been 4 days at my new place - made a relocation requests on the 25th since the infrastructure exists in my new place - Vodacom consultants advised not to worry as my query will be solved in 30 days - then i asked for project timeline that it will take 30 days - they don't have any. i have sourced a Rain 5G unlimited network while i wait for Vodacom. i don't understand why Vodacom treat customers this bad - Even escalation don't work at Vodacom - maybe its time to move on and find another service provider.