Continued

I have had multiple problems with Vodacom and data subscriptions. Last year I had a +R2500 balance that I lost due to, what I believe to be, misinformation and lack of proper customer service from Vodacom. <br> This week, once again, I am trying to get some sort of proper response from them. I have had to recharge my data 5 times within the month. This is not usual. I have been watching the data use, have had no automatic downloads, have switched off applications using mobile data. Last night before going to bed I checked and saw I had 80MB remaining. Today my phone was idle in my bag with mobile data off and I received a message saying I had 4MB remaining. Two seconds later, another message saying that the data was depleted. I had not used any data during this time. I recharged 100MB via *111# and put my phone in my bag. I then got a message a few minutes later that I only had 5MB remaining and then another message a few seconds after saying data was depleted. I spent hours and hours on the phone to Vodacom. I was told to go to a Vodacom store, which I did. They could not help and told me to call Technical support again. I feel patronised and that Vodacom is *****ing money from me.