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Penelope M

1 reviews | Active since Jan 2018

27 Oct 2021, 09:54

Continue Fibre lies from Vodacom

I wrote a review on Thursday last week about my fibre, titled Fibre lies, vodacom responded on this platform but never actually never actually assisted me with my query. It’s been 4 working days with no traction, there’s no resolve, it’s feeling like this is a delay tactic to not deal with my query until they feel like it. I’m not happy with this and will also not be happy should they attempt to debt without assisting us for fibre that has not been used in an entire month.

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Vodacom
Vodacom's reply27 Oct 2021, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team