Continue BAD SERVICE Vodacom

I was contacted by Vodacom client service on 12 July informing me that the sale from 19 December never indicated that the Laptop was free. I asked to listen to the recording and was informed that I could go to the nearest Vidacom Direct to go and listen to it.

I went to the Springs Mall Vodacom smpoke to Mueo the assistant Manger of Vodacom outlet, who was quite surprised, however agree to assist me telephonicaly from the outlet.

I spoke to your client service consultant on Thursday 13 July 2023 from Vodacoms Springs direct outlet at Springs Mall arranging for the sales recording for 19 December 2020. She informed me she need to get it from the telesales department as it does not refect on my profile. I was informed it will take 48 to 72 hours. I can go to any Vodacom outlet to listen to the recording.

Went to Vodacom Carnival Mall 18 July the sales recording was not on the system, I spoke to Lungi she will escalate again. She said that I will be informed when it is ready.

I Recieve the following on 18 July

Dear Vodacom Customer. Your service ticket with reference number EC-1M1Y-2TFCY1 has been closed. Thank you Vodacom.

I was not contacted by Vodacom at any stage to go and listen to the recording

I come to the conclusion the recording never existed or I was correct that the sales person indeed conceded that the products in question was free as I understanded at the time of sale.

Either Vodacom provide me with the recordings as mentioned or refund me the instrument payments.

odacom client service on 12 July informing me that the sale from 19 December never indicated that the Laptop was free. I asked to listen to the recording and was informed that I could go to the nearest Vidacom Direct to go and listen to it.

I went to the Springs Mall Vodacom smpoke to Mueo the assistant Manger of Vodacom outlet, who was quite surprised, however agree to assist me telephonicaly from the outlet.

I spoke to your client service consultant on Thursday 13 July 2023 from Vodacoms Springs direct outlet at Springs Mall arranging for the sales recording for 19 December 2020. She informed me she need to get it from the telesales department as it does not refect on my profile. I was informed it will take 48 to 72 hours. I can go to any Vodacom outlet to listen to the recording.

Went to Vodacom Carnival Mall 18 July the sales recording was not on the system, I spoke to Lungi she will escalate again. She said that I will be informed when it is ready.

I Recieve the following on 18 July

Dear Vodacom Customer. Your service ticket with reference number EC-1M1Y-2TFCY1 has been closed. Thank you Vodacom.

I was not contacted by Vodacom at any stage to go and listen to the recording

I come to the conclusion the recording never existed or I was correct that the sales person indeed conceded that the products in question was free as I understanded at the time of sale.

Either Vodacom provide me with the recordings as mentioned or refund me the instrument payments.