Continuation of Vodacom pathetic services taking money from clients

Vodacom yet another non resolve pathetic service One gets transferred from department to department each time you need to do the security check questions and not getting your problem resolved. Been Battling since Dec 2016 going around in circles. So what does a call limit stand for in all other practice... if that amount is reach it stops ... but NOT according to Vodacom. I've always asked for Topup. Now they wanting to change my package as its apparently not like this and confirmed that my monthly fee wont change. Then I get the change letter on email which states my pm package fee will change from R299pm to R499pm I've asked to cancel all services for many calls since all issues Vodacom ignores me and one agent told me he cant assist in that matter I need to speak to cancellations.

So last call was Friday from my side Spend 17min on call with Margaret only to be transfer to resolutions spoke to Bongani who then transferred me to Katlego Senofi call ref. 1- ********** ********** ended in 56min 21sec who told me problem will be resolved end Friday 13/04/2018 in which it didn't today 18/04/2018 Bongani calls me asking me to give another 2days for resolving. Debit run is coming up and they promised me this will be sorted and not deducted again as before.... I have a appointment with my attorneys about this regards as you not taking me as clients concerns seriously. I want all services to be cancelled as no cots from my side as if Vodacom goes back on all records they credited me and then still deduct from my bank for months and months wrongly. So you are actually owning me money at this point.