JD
Jufre D
1 reviews | Active since Jan 2013
15 Jan 2025, 14:19
Continuation of contract after returned goods with in the prescribed timing
So app**** for a Router special of R399, for a up to 50mb/s line. When I got it, I did multiple tests on the speed and received reports of the speed being between 2 and 6mb/s in the span of a week (testing at various times of the day). I understand the concept of "up to", but at least not getting over 30mbs at any time is pathetic. After many consultations with customer service and in store trials, I decided to return the device in July 2024.
Since then, I've been billed for the line and have been back and forward with their consultants trying to get it off my name and my money back.
What happened to customer service??? I feel i should start getting lawyers involved and cancel all my contracts.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Jan 2025, 08:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Jan 2025, 08:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JD
Jufre D's updateReviewer Update
27 Jan 2025, 16:20Hi.
No feedback has been received yet.
Last feedback I got was through my own initiative. Then I was called to be notified about the line being cancelled, but not about when and if the debits taken from my account will be returned (from when I returned the device).
No feedback has been received yet.
Last feedback I got was through my own initiative. Then I was called to be notified about the line being cancelled, but not about when and if the debits taken from my account will be returned (from when I returned the device).
JD
Jufre D's update27 Jan 2025, 16:20
Reviewer Update
Hi.
No feedback has been received yet.
Last feedback I got was through my own initiative. Then I was called to be notified about the line being cancelled, but not about when and if the debits taken from my account will be returned (from when I returned the device).
No feedback has been received yet.
Last feedback I got was through my own initiative. Then I was called to be notified about the line being cancelled, but not about when and if the debits taken from my account will be returned (from when I returned the device).