AG
Arthur G

1 reviews | Active since Jan 2012

15 Sept 2018, 07:35

Continual spam SMSs

I have been getting spam SMSs trying to get me to buy an Internet bundle. With an opt out that doesn't stop them. Vodacom rep**** to Hellopeter and also called me, giving an assurance that the SMSs would stop. They haven't. I have just received the same SMS again!!!

0
Replies (2)
Vodacom
Vodacom's reply15 Sept 2018, 09:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Sept 2018, 11:41
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)