SM
Silindile M
1 reviews | Active since Jan 2016
12 Feb 2021, 10:54
Continously getting poor service from Vodacom
I'm writing yet again to highlight the same outage issue and my ticket (SR210210 -186970)was logged on Wednesday and I've yet to receive feedback. I'm disappointed at my experience in just over a week I had the same issue 10:46 AM · Feb 12, 2021·Twitter Web App View Tweet activity
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
12 Feb 2021, 11:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2021, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SM
Silindile M's updateReviewer Update
12 Feb 2021, 13:36ny inconvenience caused.
12:25 PM
2hrs later no one has called me and I'm going into the weekend would a call
12:57 PM
12:25 PM
2hrs later no one has called me and I'm going into the weekend would a call
12:57 PM
SM
Silindile M's update12 Feb 2021, 13:36
Reviewer Update
ny inconvenience caused.
12:25 PM
2hrs later no one has called me and I'm going into the weekend would a call
12:57 PM
12:25 PM
2hrs later no one has called me and I'm going into the weekend would a call
12:57 PM
SM
Silindile M's updateReviewer Update
12 Feb 2021, 13:373hrs later no one has called me and I'm going into the weekend would a call
SM
Silindile M's update12 Feb 2021, 13:37
Reviewer Update
3hrs later no one has called me and I'm going into the weekend would a call
SM
Silindile M's updateReviewer Update
15 Feb 2021, 15:27Nothing has been done since then. How can a company make a consumer feel so helpless. Why am I not being helped
SM
Silindile M's update15 Feb 2021, 15:27
Reviewer Update
Nothing has been done since then. How can a company make a consumer feel so helpless. Why am I not being helped
Vodacom's replyOfficial
22 Feb 2021, 13:01Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the Fibre Team made contact and advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2021, 13:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the Fibre Team made contact and advised accordingly. Regards Consumer Website Team
Best regards,
SM
Silindile M's updateReviewer Update
22 Feb 2021, 18:39I've canceled this contract and Vodacom is responding privately as if they can't share feedback properly in public. Disappointing service
SM
Silindile M's update22 Feb 2021, 18:39
Reviewer Update
I've canceled this contract and Vodacom is responding privately as if they can't share feedback properly in public. Disappointing service