'Content - Vodafone Live!' *****ulant Activities

Every month I receive R65.00 from Vodacom on my Vodacom contract. Since the beginning of the month I have only made one phonecall that lasted 2mins:8secs. So it was to my shock that when I was on the Vodacom online portal yesterday (2019-08-13), my balance is shown as R4.33. The 'Latest Transactions' section of the online portal, indicates that everyday at 06h42 am, 'Content - Vodafone Live! - ' deducts R5.00 from my airtime. I don't know what this is, and I have never subscribed to any such service.

I called Vodacom customer service on the same day at 08h39 to query these deductions, and Zinhle, a Vodacom agent called me back from '***' at 08h41. She confirmed there is a subscription service for games linked to my number, deducting R5.00 a day since July 2019. When I confirmed that I have never subscribed to any service, and queried as to how I can be reimbursed, she denied the service belongs to Vodacom - saying her system reflects the name 'Oxygen' - and therefore if I want a refund, I must contact 'Oxygen'.

My screen on the Vodacom portal clearly says 'Content - Vodafone Live! - '. When I requested she send me evidence of the 'Oxygen' via email, she remarked that I was being difficult, but later conceded to send the email. However, I am yet to receive such an email.

Dear Vodacom, I repeat, I have never subscribed for this 'Content - Vodafone Live! - ' service. Kindly do the honourable thing and return my airtime.