Hellopeter
Share Your Experience
IM
Ignatius M

1 reviews | Active since Dec 2012

08 Mar 2018, 13:00

Content Vodacom Live Ripping Us Off

I logged a content Vodacom Live *********** review yesterday , now it's been removed . Anyway I need someone to contact me because this morning I received an SMS from vodacom saying my vlive subscription will be cancelled when my contract ends , I don't understand as I explained that I didn't opt in to this service as others on the net have said. You guys decided to change my subscription plan with out me requesting this and when I requested this to be fixed then this whole content Vodacom Live deductions started . Can someone explain why, and I want my refund on my airtime as well .

0
Replies (2)
Vodacom
Vodacom's reply08 Mar 2018, 13:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

IM
Ignatius M's update08 Mar 2018, 14:50
Reviewer Update
I received this message : Dear Customer, as requested all Vodafone Live subscriptions have been cancelled. You have been credited with R63 as a goodwill gesture from Vodacom. We apologize for any inconvenience. Kind regards, Vodacom Customer Care Wayne Jeftha. ( Frankly I don't agree that this is my fault but then I wonder now what this guy is saying , I have two numbers that are vodacom number and both contracts and both are having the same problem of vanishing airtime so does this mean the gratitude airtime is for one number or both . As for say you guys are doing me a favor lol the nerve !