Content Sevices - ********ly activated

<p>During the month of April I recognized that my account for the last 3 months was higher then they usally are.</p> <p>I contacted Vodacom to find out what it is that is causing my bill to be so high?</p> <p>The lady at the call centre stated that there was content services WASPA added on my account that I have requested.</p> <p> </p> <p>Trying to explain to her that this was not the case and that I never requested any additional service, she shut me down and cut the call.</p> <p> </p> <p>After waiting another 25 min for someone to hel me, I was finally transfered to the account department. When I got to the depatment, I was requested to write a avidavid to state that I have not requested the service.</p> <p> </p> <p>Vodacom then said that they could do nothing about it and I should carry the loss.</p> <p> </p> <p>How the hell is this my fault? Surely Vodacom is the service provider and have the power to add or delete items from my account? How did you not stop these services? How come I never receiveds any confirmation that I activated this service? As a big service provider surely you have the power to stop this from happening to innocent users?</p> <p> </p> <p>I have been a client at Vodacom for 18 year and this is the first time i have been ****** of my hard earned money.</p> <p> </p> <p>Can someone at Vodacom please assist me. I had to pay R 2 920.00 to activate my account again!!!</p> <p> </p> <p>I am very unhappy and if I do not get any assistance from Vodacom on this I will take further actions.</p> <p> </p> <p>Please Vodacom, keep up your good name</p> <p> </p> <p>HL de Beer</p>