Content Services that have never been subscribed to

My vodacom bills always seem exceptionally high, even when I still have data, voice and sms limits left. Looking at my detailed bill I noticed additional charges for "Content services". When phoning the contact centre you cannot actually talk to anyone and simply get sent through a number of automated responses to try and resolve any issues.

After trying all options I selected to unsubscribe from services that provide music, videos and pictures - something I have never subscribed to - and after SMSing to Stop these was informed i had now unsubscribed from Mobile Academy and Sharazoo Silver Service.

How can I have unsubscribed from these if I never subscribed to them in the first place? I want proof from vodacom of where I subscribed to these, and to be refunded for these services I have been paying for and never agreed to. Who knows how long I have been paying for these?

It is shocking, and the fact you cannot even speak to someone to resolve your issue and instead have to resort to social media is disgusting service. They are very quick to phone you when they want to sell you something, but you cannot speak to anyone to resolve a query.

Extremely disappointing.