CR
Chad R

1 reviews | Active since Dec 2020

04 Dec 2020, 10:14

"Content Services" ****s

I am a pay as you go costumer with Vodacom and have been for about 10 years now. I usually top up with airtime as and when I need it. For a while now I have noticed my airtime disappearing without me making calls or using it for data.

Today I received an sms from Vodacom to say that I am subscribed to "content services". I downloaded the Vodacom app and logged in and checked only to find out I have somehow been subscribed to 3 separate content services without my knowledge or permission, each billing R7.00 a day!

I am livid. I have no idea how much money this has cost me and frankly Vodacom should be held accountable. I have never, and will never, sign up to these garbage services and I find it unacceptable that in this day and age something like this can happen without customer knowledge or consent.

0
Replies (2)
Vodacom
Vodacom's reply04 Dec 2020, 11:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply04 Dec 2020, 15:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, query has now been resolved. Regards Consumer Website Team

Best regards,