BS
Bianca S

1 reviews | Active since Aug 2014

28 Jul 2017, 05:45

Content Services on account

<p>Hi</p> <p> </p> <p>I noticed that I was billed for content services on my last invoice and upon logging on to my vodacom account, I found that I had 3 content services active on my account which I did not register for.</p> <p> </p> <p>Why does Vodacom not have stricter measures in place to block these sort of things? I refuse to pay for this. I have not registered for it and have never made use of any of these services.</p> <p> </p> <p>I have now deactivated it on my account and expect Vodacom to reverse the fees from my account.</p> <p> </p> <p>This is ********* and just plain *******. You are *****ing from your own clients.</p> <p> </p> <p>Please block all future attempts on my account.</p> <p> </p> <p>If this is not going to be acted on, I will close my account.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Jul 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team