1 reviews | Active since Jun 2017
Content services keep on coming back
<p>Last month I noticed a charge on my account for content services. I phoned Vodacom to cancel any content services on my account. The agent told me that you can easily click on opting in by mistake. According to Google search Vodacom has a double opt in service. Tonight I just check to make sure that there is no content services on my account there it is again. I phoned Vodacom to cancel it again and was told that it is the same content services that I have cancelled last month. I have checked and there was content services billed in April, May and now in June again. After last month's bill I was especially careful to be on the lookout for any possible content services and to definitely not to click on it again. I am now almost 100% sure that it was a **** and I want Vodacom to provide me with proof that I have opt-in for such services and when I have opted-in or otherwise arrange for refunds of all content charges for the last 3 months.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
