AV
Arno V

1 reviews | Active since Jun 2017

10 Jun 2017, 20:48

Content services keep on coming back

<p>Last month I noticed a charge on my account for content services. I phoned Vodacom to cancel any content services on my account. The agent told me that you can easily click on opting in by mistake. According to Google search Vodacom has a double opt in service. Tonight I just check to make sure that there is no content services on my account there it is again. I phoned Vodacom to cancel it again and was told that it is the same content services that I have cancelled last month. I have checked and there was content services billed in April, May and now in June again. After last month's bill I was especially careful to be on the lookout for any possible content services and to definitely not to click on it again. I am now almost 100% sure that it was a **** and I want Vodacom to provide me with proof that I have opt-in for such services and when I have opted-in or otherwise arrange for refunds of all content charges for the last 3 months.</p>

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Replies (1)
Vodacom
Vodacom's reply11 Jun 2017, 06:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,