Content Services & *********** Customer Service

On the 28th August I have made a complaint regarding content services being added to my bill monthly. Thus on that same day Dane Larson from Vodacom emailed me regarding my problem and he said that he has logged this to the team who investigate these type of queries. Oh for goodness sake I have not heard a word from him or anyone else from Vodacom again and yet it is already 15 days that has passed now. The contract I have is the 2GIG (Data-Sim Only Contract) for R149.00 p.m. Thus my bill is already standing at R218.68 today - 11 September. And yet everyday a R10.00 gets added to my bill for Content Services. I am not going to pay for this nonense the end of this month. I HAVE NOT SUBSCRIBED TO ANY CONTENT SERVICES FROM THIS DATA SIMCARD AS I ONLY USE THIS SIMCARD IN A MODEM/ROUTER, I HAVE NOT GIVEN PERMISSION FOR THIS TO GET ADDED TO MY BILL. I am so sick and tired of this *********** SERVICE and Vodacom *****ing money from me as this has happened may times before as well. I will never ever recommend Vodacom to anyone again as it used to be my trusted Network Provider. I am so disgusted and dissapointed in the manner which Vodacom has handled my complaint and query. How long does it now really take to investigate such a query?