ER
Ernest R

1 reviews | Active since Jul 2010

22 Feb 2016, 11:58

Content services charges

For the last three months I have been billed for \content services\" amounting to about R1000. I have never registered for any content services. I have phoned Vodacom three times and nothing has happened. Apparently these services are for \"naughty girls\" by Mira networks. Once again I have never registered for any such services. They clearly make money by charging this to accounts and hoping the customer is too embarrass too complain. Vodacom wants me to sort it out with Mira networks or WASPA. This makes no sense as they allowed a third party to charge my account without consent. When a company sends a debit order to your bank account without consent you can reverse it. All they are doing here is allowing a third party to debit my account via Vodacom without my consent and I want to reverse it. <br> "

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Replies (1)
Vodacom
Vodacom's reply22 Feb 2016, 15:47
Official
Hello ernestvr,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,