YvdB
Yolanda van der Berg

1 reviews | Active since Sept 2014

13 Dec 2017, 09:42

Content Services charged without my knowledge

So, in the last 2 months my Vodacom account increased with approximately R180.00 per month, with a total of R371.03 charged for "Content Services". Probably not much in the greater scheme of things, but enough that I feel it. I've read through hundreds of review of the same problem that "Content Services" are being charged without peoples knowledge, only to find 2 such services activated on my account, one called Chatbak Silver and the other PickNews. Neither of which I can find of Google, so I still have no idea what these services are for. Luckily I have a touch of OCD and don't delete SMS's from my phone, so searching I went and guess what - no activation SMS's found on my phone. I only found one "reminder" SMS from Chatbak and a "subscription terminated" SMS from Picknews from the 6th of October which obviously was never terminated as I unsubscribed yet again today. So Vodacom, should I even try and fight for a refund? It seems you are very conveniently passing the buck the WASP's and taking no responsibility that you are actually charging people for unsolicited **** that you have no clue has been added to your account. I'll definitely say this, after 20 years of using Vodacom, first as pre-paid user then as a contract holder, when my contract expires in February of 2018 I'll be changing my provider.

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Replies (2)
Vodacom
Vodacom's reply13 Dec 2017, 09:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply21 Dec 2017, 13:35
Official

Dear Yolanda

Kindly note that our customer service division has attended to your complaint.

Kind regards

Consumer Website Team
Vodacom SA

Best regards,