Hellopeter
Share Your Experience
CB
Clinton B

1 reviews | Active since Jul 2011

16 Jan 2020, 14:23

CONTENT SERVICES CAN NOT BE LEGAL!!!

I have been a Vodacom client for over 20 years, I currently have a contract with vodacom for R299pm. Unbeknown to me they have been charging me more than double for that for 'Content Services' that I NEVER subscribed to. For months I have been charged for a service that I do not use and did not request. Surely this is not legal?

I eventually found out it was for a service called gameeasy ... I do NOT even play games. This months bill is R869,69. I went to the Vodastore and they were no help at all saying they could not help and I needed to phone the call centre.

Does the Consumer protection act not protect us from this? is there somebody I can call to help me get my money back? I am so frustrated with Vodacom

0
Replies (3)
Vodacom
Vodacom's reply16 Jan 2020, 16:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CB
Clinton B's update20 Jan 2020, 11:29
Reviewer Update
Hello Vodacom

I would love to speak to one of your consultants, I am still waiting for this phone call. When is this likely to happen?

Regards,
Clinton
CB
Clinton B's update22 Jan 2020, 07:28
Reviewer Update
Dear Vodacom, now to add insult to injury after not getting the promised phone call, I get an SMS from Vodacom saying that my case has been closed and how would I rate the service I received. TERRIBLE is my answer, Vodacom is a disgrace to South Africa! This is the kind of service one would expect from a SOE, not a private company!