Content Services - billed not subscribed to

Good day Vodacom Customer Care

I normally don't use this platform, but unfortunately I will have to after the experience I have received.

I visited the Vodacom Shop in Century City, Cape Town. I have upgraded my contract in October 2018 and questioned the content services I am being billed each month. The consultant assured me that it will be cancelled with the new contract. Well it was not cancelled. After a few months I went back and questioned it again, but the consultant was very arrogant and mentioned to me that it was not what he said, but he will however sent an email to Customer Services to look into this matter, because he can't assist with this. He also mentioned that it might be SPAM, which should be removed from my account. SPAM???? Well needless to say no email was sent. 3 weeks went past and I visited Century City again and demand to speak to the manager. Immediately they assisted me and said I should have just sent an sms to 31050 with the words "stop all". WHY WAS THIS NOT MENTION TO ME WHEN I UPGRADED??? I raised the issue of a credit note, because I don't feel I should have been paying for a service I never subscribed to. SPAM? I contacted the Customer Care yesterday to raise a credit against my account. They only proposed a credit as a Once-Off gesture with R225.11 ex VAT to be refunded, although I have been charged from June 2018, which amounted to R 1056.80 ex VAT.

I have numerously tried to cancel this subscription a with *********** consultants that just want a sale and not worried if the customer is really satisfied, why should I not get the full credit!

I am really not happy and if nothing is done to this matter I will not renew a contract ever with Vodacom.

Regards Corisna