Content services and vodafone live

Since September 2017 when I picked up false billing on "content services" (and Vodafone live) I never subscribed to , I complained to Vodacom but they passed the buck with regards to responsibility. So the fact that they can deduct amounts from my account without my permission leaves me speechless and disgusted with their customer service.

I managed to stop the three daily charges for content services but did noyt take up the matter of the Vodafone live service I was charged for - just in case I had unwittingly subscribed to something. I however cancelled the subscription for "games". I now know that I had never subscribed even unwittingly because lo and behold I am being billed again!!

Vodacom takes no responsibility!!! Should I change service providers? I have been with Vodacom for about 20 years now. I subscribe to services of about R2000 per month. Do they value me as a customer? Will I get better service elsewhere in terms of this problem? These are questions Vodacom should be responding to.