JG
Jaco G

1 reviews | Active since Jun 2011

16 Mar 2017, 15:17

Content services added without my consent

<p>I have a data contract (with a wi-fi modem) with Vodacom. Yesterday I incidentally noticed my March bill is way higher than normal (and I haven't bought extra data). So I got a detailed invoice and noticed I'm being billed R181,99 for "Content Services". I contacted Vodacom and was told I'm billed for two R7/day subscriptions to no-idea-what. When pointing out that it was on my <strong>data account</strong> using a <strong>wi-fi modem</strong> without any way of receiving or accepting such services, I was told "if you use Google and click on an ad it will activate". BS. Apparently it is out of their hands (but they can collect the money and pay whatever WASP that **********ly added my number to their services). They did remove the subscriptions, but I will never get reimbursed. I call this **************** and Vodacom is not willing to help because they are making a lot of money from *****.</p> <p> </p> <p>So please people, check your detailed statement every few days.</p>

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Replies (3)
Vodacom
Vodacom's reply16 Mar 2017, 15:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply17 Mar 2017, 11:45
Official

Good Day Mr. Jaco Gunter

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
KH
Vodacom Escalations Support

Best regards,

JG
Jaco G's update17 Mar 2017, 12:01
Reviewer Update

Thank you. The issue has been resolved.