1 reviews | Active since Mar 2009
Content services were activated on my number without my knowledge when i called in to customer care to query why i am being charged content services the consultant explained which services have been activated and how much i am being charged daily, i immediately requested for this to be cancelled from my account what really annoys me about the service that vodacom offers in this regard is that it takes 3 working days for cancellation, i called on a Friday therefore these working days will only be from the following Monday so therefore these content services will continue to add charges to my account amounting to more than R100 for the 5 days it will take for the cancellation of these services. I think this cancellation option should be immediate as not all of us can afford to have additional costs on our bills. Vodacom i await your response as to why this cancellation process cannot be immediate, if it is immediate to add the service to my account it should be immediate cancellation. In all honesty i should refuse paying for the services in the 1st place as i don't recall agreeing or clicking on any notifications to add this content services to my account.
Best regards,
Best regards,
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