Content Services

I only realised what CONTENT SERVICES is now and realised that Vodacom have been charging me for this at least 1 calendar year - unfortunately haven't got the statements before may 2018 but they charged me for this EVERY MONTH then somebody mentioned WHAT it is .When I questioned they stated it was for something that I downloaded/subscribed (APPICS AND DOWNLOUZ) which I denied any knowledge of . Vodacom stopped it immediately and then I asked for refund as I haven't subscribed to anything that will cost R7 per day . Then I got a sms 20/5/2019 that they will refund me R1071.84 excl vat - this is UNACCEPTABLE - I ALSO requested the statements BEEFORE MAY 2018 to see how far it goes back and to calculate how much they need to refund me as I didn't know what these charges were for at ALL . Till now I haven't received the other statements and I just got a email from them stating

"Please be advised, Vodacom refunds for content services can only be processed for transaction that are less than 3 months old. Unfortunately, the feed back from the back office remain unchanged. We apologies for any inconvenience caused. " To me this is UNACCEPTABLE and then also how did they get to the amount if they only refund 3 months and less transactions ?

My last 3 transactions were March 2019 R182.70, April 2019 R188.79 and May 2019 R176.61 - this is more or less the amount EVERY MONTH .

I'm sure I'm not the ONLY VICTIM that was caught this way and need a FULLLLLLLL REFUND INCL VAT otherwise I will go to CARTE BLANCHE or get other legal action.