1 reviews | Active since Feb 2018
Content Services
I have been a Vodacom customer for over 20 years. Vodacom Live (WASP) services are been deducted from my account. I do not play games, I do not subscribe. I have called multiple times, have escalated to a supervisor, have called head office retentions, have called WASPA direct and have even logged onto the Vodacom APP and web portal to cancel these services. I have checked my phone for malware, virus, spyware. I have updated the system OS on my phone. These services are been added at all time of the day and night, for example, 4am. Vodacom promise to resolve, they will call back, they will request a credit. I have just received another bill for over R 1000 with R450+ charges for Vodacom live. I did not give Vodacom permission to allow a third party to debit my account. I have asked them to block these services. I have explicitly told them that I don’t give permission. What else can I do?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
