CONTENT SERVICES
Each month on our bill we are charged for Content Services, each time I have to phone and ask the reason, some 'subscription' done that we don't even know about. In Sep 2017 we are charged for Opera Telecom from the 05th - 21st Sep @ R13.16 per day then it stops ?? In Oct 2017 from 1st - 5th @ R13.16 again for Opera Telecom and 1 day @ R17.54 Mobile Plaza? How is this possible to be charged for something that we don't even know about. I have the same type of phone on MTN and this has never happened. In this modern technology world surely Vodacom should rather stop this in it tracks than let loyal subscribers pay for nonsense.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Nov 2017, 09:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2017, 09:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Nov 2017, 12:41Hi Vanessa
As discussed feedback has been provided.
Have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply22 Nov 2017, 12:41
Official
Hi Vanessa
As discussed feedback has been provided.
Have a pleasant day further!
Regards,
RJ
Best regards,