1 reviews | Active since Jun 2014
I have always been a loyal Customer for Vodacom all my life and have never had experience with any other Network for a good reason. However lately , I have been billed for "Content Services" on my account which I have no idea of. I tried calling the call-center for assistance but I have been told that my account has been ****med due to possible pop-up adds that I might have clicked and therefore unaware agreed on some stupid WASP services. What suprises me is that: 1. They cannot prove that this indeed was a Service that I agreed on with a Service provider that I do not know of. 2. If really the above was true, then why does Vodacom allow for a third party to bill me on my Vodacom account. I have a contract with Vodacom but Vodacom allows for silly bogus suppliers for additional billing on my account. Due to this I have every reason to feel aggravated and abused by Vodacom.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear client,
Kindly be advised that I addressed all your concerns.
Warm regards,
SS
Best regards,
Dear client,
Kindly be advised that I addressed all your concerns.
Warm regards,
SS
Best regards,
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