Content services

R680 went off my account for 'content services ' eventhough I have NEVER supscribed to any of the sites they (vodacom) cancelled from their side. A total of 5 sites... I logged a call as soon as I noticed this and was told 72hours later I will get feedback. 3 days later I phoned to check what is happening. Only to get told it takes 72 hours for the call to be handed over to someone to investigate and then a further 7to14 days to be resolved. 2 weeks later no feedback so I followed up again only to hear from a very rude agent that she does not know why the call was logged as vodacom will NOT refund the money taken to pay a 3rd party on my behalf. According to them I subscribed to the sites and need to pay for the content I downloaded,however...I have NEVER downloaded ANYTHING! A very rude agent just told me in short I wasted my time to log the call. I am insisting on feedback from a manager and a refund as i have been a client of Vodacom for abouy 15years and this is what you get for loyalty!