content services

I have been a Vodacom client for years with my other number. Late 2016 l took out a new contract with my other number on Top Up. I later changed the package to a Red VIP. First two invoices were okay, and then my account started going up because of content services. Put together the charges are over R2000.

I contacted their call center and they deactivated the service, and logged a service request because l NEVER asked for the service.

WASPA then responded asking for my banking details so they can refund me. They took the money through my Vodacom account ant they must pay it back into my Vodacom account.

Why am l only experiencing this problem now on an open contract? I never had this problem before. I have been using the same handset and nothing has really changed with my usage habbits.

I need an explanation regarding this issue, and l want my money paid into my vodacom account because l will not give my banking details to strangers.

Kindly assist...